Privacy Policy
Updated on 31 August 2025
Introduction
Detaileur (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Information We Collect
We may collect the following types of personal information:
-
Full name, address, email address, and phone number
-
Vehicle details and service history
-
Payment information (where applicable)
-
Any other information you provide to us through forms, bookings, or communication
How We Collect Information
We collect your personal information directly when you:
-
Book a service through our website, phone, or social media
-
Make an enquiry or request a quote
-
Subscribe to our updates or promotional offers
-
Engage with us during the service process
Why We Collect It
We use your information to:
-
Provide car detailing services and manage your appointments
-
Communicate with you about bookings, updates, and promotions (with your consent)
-
Improve our services and customer experience
-
Fulfil legal or regulatory requirements
Disclosure of Information
We do not sell or rent your personal information. We may share it with third parties only when:
-
You give us your consent
-
It is required by law or legal authorities
-
It is necessary for service providers (e.g., booking systems, payment gateways) who assist us in running our business and are bound by confidentiality obligations
Data Security
We take reasonable steps to secure your personal data, including:
-
Limiting access to authorized personnel only
-
Using secure digital storage and communications
-
Regularly reviewing and updating our data protection practices
Access and Correction
You may request access to the personal information we hold about you or request corrections if any details are inaccurate. Contact us at the details below, and we will respond within a reasonable timeframe.
Website and Cookies
Our website may use cookies and tracking technologies to enhance user experience and collect usage data. You can disable cookies through your browser settings if you prefer not to share this information.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our business or legal obligations. The latest version will always be available on our website.
Contact Us
If you have any questions or wish to access or update your personal information, please contact us:
Detaileur
📍 Lockyer Valley, QLD 4311
📞 0423441950
📧 info@detaileur.com.au